Refund policy

Return & Refund Policy

Thank you for shopping with AVYRA! We are committed to providing high-quality jewelry and delivering an excellent shopping experience. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Return Window

You may request a return within 30 days of receiving your order.

Due to the nature of jewelry products, including hygiene and personal-wear considerations, all returned items must meet the return conditions outlined below to be eligible for a refund.

For hygiene and safety reasons, certain personal-wear items may not be eligible for return once worn.

2. Return Conditions

To be eligible for a return, your item must meet all of the following conditions:

The return request must be submitted within 30 days of delivery.
The item must be unused, unworn, unwashed, and in its original packaging.
The item must be in its original condition, free from damage, stains, odors, or signs of wear.
All original accessories, tags, and components must be included.
Proof of purchase (such as your order confirmation email or receipt) is required.

If the returned item does not meet these conditions, we reserve the right to refuse the refund.

3. Order Cancellation

Once an order has been processed, fulfilled, or shipped, we are unable to accept cancellation requests.

If you wish to cancel your order, please contact us as soon as possible after placing your order. We will do our best to assist you if your order has not yet entered processing.

4. Return Process

To request a return, please contact us through our Contact Us page or email us at:

avyrasupport1988@gmail.com

Please provide your order number and the reason for your return request.

Once your return request has been approved, we will provide the return address and detailed return instructions.

Please do not send any items back before receiving approval from AVYRA.

5. Refund Policy

Refunds will only be processed after the returned item has been received and inspected by our team.

Once your return has been approved, your refund will be issued within 5–7 business days and credited to your original payment method.

Please note:

Original shipping fees are non-refundable.
Any return shipping costs paid by the customer are not refundable unless the return is due to an error caused by AVYRA.

6. Return Shipping Costs

Defective, Damaged, or Incorrect Items

If you receive a defective item, a damaged product, or an incorrect item due to an error made by AVYRA, we will cover the return shipping costs and provide an appropriate solution.